B2B platform regulations

1. General provisions and definitions

1.1. These Terms and Conditions define the rules for using the B2B platform available at b2b.beautycareglobal.com (hereinafter referred to as the “Platform”, the “Service”), intended exclusively for entrepreneurs.

1.2. For the purposes of these Terms and Conditions: “Customer” – an entrepreneur (legal person, organizational unit or natural person conducting business activity) holding an active B2B account; “Goods” – products offered in the Service, including perfumes and accessories.

1.3. Account registration or placing an order constitutes acceptance of these Terms and Conditions. The conclusion of the sales contract takes place in accordance with section 4.

2. Seller’s details

Beauty Care Global Sp. z o.o.
ul. Annopol 4, HALA H, 03-236 Warsaw
entered in the National Court Register (KRS) under number 0000685838 (registration files: District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register),
VAT ID (NIP): 5252716172, REGON: 367770653, share capital: PLN 5,000.00.

Correspondence address: ul. Annopol 4a, HALA H, 03-236 Warsaw
E‑mail: kontakt@beautycareglobal.com

3. Registration and B2B account

• 3.1. Access to prices and orders requires the creation of a B2B account and successful verification of company data (including VAT ID, KRS/CEIDG).
• 3.2. The Seller may refuse to create an account or block it in the event of providing incorrect data, violations, or actions contrary to the Seller’s interests.
• 3.3. The Customer is obliged to keep data up to date and protect login credentials against unauthorized access.

4. Placing orders and concluding the contract

• 4.1. Orders are placed via the B2B Panel. Commercial information presented in the Service constitutes an invitation to conclude a contract, not an offer within the meaning of the Civil Code.
• 4.2. After placing an order, the Customer receives an automatic confirmation of registration (e‑mail). The sales contract is concluded upon the Seller sending an e‑mail confirming acceptance of the order for processing or upon preparation of shipment (whichever occurs first).
• 4.3. The Seller may contact the Customer to clarify the order (including substitutes, availability, timelines).

5. Prices, promotions and price changes

• 5.1. Prices presented in the Service are net prices (unless explicitly stated otherwise) and do not include delivery costs.
• 5.2. The Seller reserves the right to change prices, introduce and withdraw promotions, and discontinue products. A price change after placing an order requires Customer confirmation – if not accepted, the Customer may withdraw from the order free of charge, in whole or in part.
• 5.3. In the event of obvious pricing errors, the Seller will inform the Customer and propose continuation on corrected terms or cancellation.

6. Payments (Paynow), invoices and settlements

• 6.1. The online payment operator is Paynow. Available payment methods are presented in the cart/checkout.
• 6.2. The Seller issues VAT invoices only for Goods actually shipped. In the event of partial fulfillment, an invoice is issued for the fulfilled part.
• 6.3. If payment was made in advance and the order was fulfilled partially or not fulfilled in part, the overpayment will be refunded using the same method (or by bank transfer) promptly, no later than within 3–5 business days from shipment settlement.
• 6.4. Other settlement forms (e.g. deferred bank transfer) – only upon individual arrangements.

7. Order fulfillment and partial fulfillment

• 7.1. Due to the nature of the assortment (perfumes), stock discrepancies may occur during picking. The Seller reserves the right to partially fulfill an order in the event of shortages or damages detected at the packing stage.
• 7.2. The Customer will be informed of partial fulfillment. The unshipped part may be canceled (refund) or fulfilled at a later date – solely upon agreement with the Customer.
• 7.3. Shipment is carried out after completion of items intended for shipment and proper payment settlement (if required).

8. Delivery, DHL and shipment insurance

• 8.1. Domestic shipments are handled via DHL (or an equivalent carrier if logistics conditions require).
• 8.2. Each shipment is insured at least up to the gross value of the invoice/shipment batch.
• 8.3. Upon receipt, the Customer (or authorized person) should inspect the packaging and, in case of damage, prepare a damage report with the courier and immediately inform the Seller (preferably within 24 hours; no later than 7 calendar days for concealed damage).
• 8.4. The risk of accidental loss or damage passes to the Customer upon handing the Goods over to the carrier (B2B); insurance aims to mitigate damage effects in accordance with the policy/carrier terms.

9. Fulfillment timelines

The standard order fulfillment time is up to 7 calendar days from acceptance of the order for processing, unless otherwise specified in the product description or during order handling. In practice, most orders are shipped faster (depending on availability and warehouse workload).

10. Cart reservation and availability

• 10.1. Adding products to the cart does not reserve stock. Cart items are stored for convenience; after 2 days (48h) we do not guarantee availability or price of items in the cart.
• 10.2. Availability in the Service is for informational purposes and may change until picking.

11. Complaints: goods and transport damage

• 11.1. Quality/quantity complaints should be submitted by e‑mail to mailto:kontakt@beautycareglobal.comkontakt@beautycareglobal.com along with documentation (order/invoice number, photos, description).
• 11.2. In the case of transport damage, preparation of a damage report is required (see point 8.3) and submission to the Seller. Lack of a report may hinder or prevent positive claim resolution with the carrier.
• 11.3. Complaints are reviewed without undue delay, taking into account carrier procedures and insurance policy terms.

12. Returns and withdrawal (B2B relationship)

In a B2B relationship, there is no statutory right of withdrawal applicable to consumers. Returns may be accepted only based on individual arrangements with the Seller (e.g. commercially or logistically justified cases). Opened/unsealed goods (perfumes) are not subject to return unless arising from an accepted complaint.

13. Liability and force majeure

• 13.1. The Seller’s liability towards the Customer is limited – to the extent permitted by law – to actual damage incurred and the value of the order to which the claim relates.

1. General provisions and definitions

1.1. These Terms and Conditions define the rules for using the B2B platform available at b2b.beautycareglobal.com (hereinafter referred to as the “Platform”, the “Service”), intended exclusively for entrepreneurs.

1.2. For the purposes of these Terms and Conditions: “Customer” – an entrepreneur (legal person, organizational unit or natural person conducting business activity) holding an active B2B account; “Goods” – products offered in the Service, including perfumes and accessories.

1.3. Account registration or placing an order constitutes acceptance of these Terms and Conditions. The conclusion of the sales contract takes place in accordance with section 4.

2. Seller’s details

Beauty Care Global Sp. z o.o.
ul. Annopol 4, HALA H, 03-236 Warsaw
entered in the National Court Register (KRS) under number 0000685838 (registration files: District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register),
VAT ID (NIP): 5252716172, REGON: 367770653, share capital: PLN 5,000.00.

Correspondence address: ul. Annopol 4a, HALA H, 03-236 Warsaw
E‑mail: kontakt@beautycareglobal.com

3. Registration and B2B account

• 3.1. Access to prices and orders requires the creation of a B2B account and successful verification of company data (including VAT ID, KRS/CEIDG).
• 3.2. The Seller may refuse to create an account or block it in the event of providing incorrect data, violations, or actions contrary to the Seller’s interests.
• 3.3. The Customer is obliged to keep data up to date and protect login credentials against unauthorized access.

4. Placing orders and concluding the contract

• 4.1. Orders are placed via the B2B Panel. Commercial information presented in the Service constitutes an invitation to conclude a contract, not an offer within the meaning of the Civil Code.
• 4.2. After placing an order, the Customer receives an automatic confirmation of registration (e‑mail). The sales contract is concluded upon the Seller sending an e‑mail confirming acceptance of the order for processing or upon preparation of shipment (whichever occurs first).
• 4.3. The Seller may contact the Customer to clarify the order (including substitutes, availability, timelines).

5. Prices, promotions and price changes

• 5.1. Prices presented in the Service are net prices (unless explicitly stated otherwise) and do not include delivery costs.
• 5.2. The Seller reserves the right to change prices, introduce and withdraw promotions, and discontinue products. A price change after placing an order requires Customer confirmation – if not accepted, the Customer may withdraw from the order free of charge, in whole or in part.
• 5.3. In the event of obvious pricing errors, the Seller will inform the Customer and propose continuation on corrected terms or cancellation.

6. Payments (Paynow), invoices and settlements

• 6.1. The online payment operator is Paynow. Available payment methods are presented in the cart/checkout.
• 6.2. The Seller issues VAT invoices only for Goods actually shipped. In the event of partial fulfillment, an invoice is issued for the fulfilled part.
• 6.3. If payment was made in advance and the order was fulfilled partially or not fulfilled in part, the overpayment will be refunded using the same method (or by bank transfer) promptly, no later than within 3–5 business days from shipment settlement.
• 6.4. Other settlement forms (e.g. deferred bank transfer) – only upon individual arrangements.

7. Order fulfillment and partial fulfillment

• 7.1. Due to the nature of the assortment (perfumes), stock discrepancies may occur during picking. The Seller reserves the right to partially fulfill an order in the event of shortages or damages detected at the packing stage.
• 7.2. The Customer will be informed of partial fulfillment. The unshipped part may be canceled (refund) or fulfilled at a later date – solely upon agreement with the Customer.
• 7.3. Shipment is carried out after completion of items intended for shipment and proper payment settlement (if required).

8. Delivery, DHL and shipment insurance

• 8.1. Domestic shipments are handled via DHL (or an equivalent carrier if logistics conditions require).
• 8.2. Each shipment is insured at least up to the gross value of the invoice/shipment batch.
• 8.3. Upon receipt, the Customer (or authorized person) should inspect the packaging and, in case of damage, prepare a damage report with the courier and immediately inform the Seller (preferably within 24 hours; no later than 7 calendar days for concealed damage).
• 8.4. The risk of accidental loss or damage passes to the Customer upon handing the Goods over to the carrier (B2B); insurance aims to mitigate damage effects in accordance with the policy/carrier terms.

9. Fulfillment timelines

The standard order fulfillment time is up to 7 calendar days from acceptance of the order for processing, unless otherwise specified in the product description or during order handling. In practice, most orders are shipped faster (depending on availability and warehouse workload).

10. Cart reservation and availability

• 10.1. Adding products to the cart does not reserve stock. Cart items are stored for convenience; after 2 days (48h) we do not guarantee availability or price of items in the cart.
• 10.2. Availability in the Service is for informational purposes and may change until picking.

11. Complaints: goods and transport damage

• 11.1. Quality/quantity complaints should be submitted by e‑mail to mailto:kontakt@beautycareglobal.comkontakt@beautycareglobal.com along with documentation (order/invoice number, photos, description).
• 11.2. In the case of transport damage, preparation of a damage report is required (see point 8.3) and submission to the Seller. Lack of a report may hinder or prevent positive claim resolution with the carrier.
• 11.3. Complaints are reviewed without undue delay, taking into account carrier procedures and insurance policy terms.

12. Returns and withdrawal (B2B relationship)

In a B2B relationship, there is no statutory right of withdrawal applicable to consumers. Returns may be accepted only based on individual arrangements with the Seller (e.g. commercially or logistically justified cases). Opened/unsealed goods (perfumes) are not subject to return unless arising from an accepted complaint.

13. Liability and force majeure

• 13.1. The Seller’s liability towards the Customer is limited – to the extent permitted by law – to actual damage incurred and the value of the order to which the claim relates.

Ostatnia aktualizacja: 16 April 2026