Payment methods
1. Scope, currency and general terms
- Settlement currency: PLN (zł). Payments in other currencies – only upon prior agreement.
- B2B relationship: payment methods are available only for verified business accounts.
- Stock reservation: adding items to the cart or starting the payment process does not reserve the goods. After 24 hours, availability/price in the cart is not guaranteed.
2. Online payments – Paynow
The online payment operator on the Platform is Paynow. After selecting this method in the cart/checkout, you will be redirected to the operator’s secure panel to complete the payment.
3. Payment cards / BLIK / instant transfers
- Payment cards: Visa, Mastercard (with 3‑D Secure/SCA support).
- BLIK: fast payment approved in the banking app.
- Instant online transfers: redirection to online banking (pay‑by‑link).
- Posting time: usually immediate or within a few minutes; in rare cases up to several hours (depending on the bank).
4. Traditional bank transfer (proforma)
- Proforma: after selecting “Traditional bank transfer”, you will receive an e‑mail with payment details and the order number. The bank account number is shown on the proforma invoice and in the B2B Panel.
- Transfer title: please provide the order/proforma number to speed up payment identification.
- Posting: depending on Elixir sessions – usually within 1 business day. Shipment takes place after funds are credited (unless agreed otherwise).
5. Deferred payment (trade credit limit)
For regular B2B Customers, we may grant a trade credit limit (payment term). The terms (limit, due date, security) are agreed individually. We reserve the right to refuse, modify or withdraw the limit in the event of delays or overruns.
6. Invoicing, partial fulfillment and refunds
- VAT invoices are issued only for goods actually shipped (excluding unfulfilled items).
- In the case of partial fulfillment – an invoice is issued for the shipped part.
- If the order was prepaid and ultimately fulfilled only partially – the overpayment will be refunded using the same method (Paynow) or by bank transfer, typically within 3–5 business days after shipment settlement.
- A price change after the order has been placed requires Customer acceptance; if not accepted, the Customer may cancel the order free of charge (in whole or in part).
7. Payment security (SCA/3‑D Secure, SSL)
- All traffic on the Platform is encrypted (TLS/SSL).
- Card payments are authorized in accordance with SCA (Strong Customer Authentication) requirements, including 3‑D Secure.
- We do not store full card details – processing is handled by the operator (Paynow).
8. Fees, limits and verification
- Fees: as a rule, we do not charge additional fees for online payments; we reserve the right to make changes – any costs will be communicated before finalization.
- Transaction limits: may result from payment operator rules or individual arrangements (trade credit limit).
- Anti‑fraud verification: if irregularities are detected, we may request additional confirmation or suspend fulfillment until clarification.
9. Payment issues – what to do
- Interrupted redirect / bank error: check the order status in the B2B Panel and the confirmation email. If payment has not been completed – retry from order history or choose another method.
- Payment charged, no confirmation: wait 30–60 minutes (bank‑side delays). If confirmation is still missing, contact us – we will verify the status using the transaction ID.
- Refunds: after approval of the overpayment refund by our team, funds usually return within 3–5 business days (original method or bank transfer).
10. Payment method changes and contact
- We reserve the right to modify available payment methods (add/remove) and the terms of their use. The current list and rules are presented in the cart/checkout and on this page.
- Payment‑related contact: kontakt@beautycareglobal.com
The information on this page supplements the B2B Platform Terms and Conditions and the Privacy Policy and applies to orders placed at b2b.beautycareglobal.com.