Delivery terms
1. Scope and delivery area
As a rule, deliveries are carried out within Poland. For deliveries to other countries, please contact us in advance – terms (costs, time, formalities) are agreed individually.
2. Carrier and delivery methods
- Domestic deliveries are handled by DHL. In justified cases, we may use an equivalent carrier with a comparable service standard.
- Deliveries take place on business days, during standard courier working hours.
- Shipments may be single‑ or multi‑parcel; for large volumes, pallet shipping is possible (individual arrangements).
3. Delivery costs and additional charges
- The delivery cost is presented in the cart/checkout and on order summary documents (e.g. proforma, confirmation).
- Additional charges (e.g. oversize, second delivery attempt, hard‑to‑reach zones) may be added in accordance with the carrier’s price list and will be communicated before shipment.
- Pallet shipments are priced individually prior to fulfillment.
4. Fulfillment and shipping times
The standard order fulfillment time is up to 7 calendar days from acceptance of the order for processing. Most orders are shipped faster, depending on availability and warehouse workload. In case of different timelines, we will inform you prior to shipment.
5. Payment terms and shipment
- The online payment operator is Paynow. Available payment methods are shown in the cart/checkout.
- Shipment is carried out after proper payment settlement (unless otherwise individually agreed, e.g. deferred payment).
- VAT invoices are issued exclusively for items actually shipped. Overpayments resulting from partial fulfillment are refunded immediately (3–5 business days after shipment settlement).
6. Shipment insurance
Each shipment is insured at least up to the gross value of the invoice/shipment batch. Insurance is intended to mitigate the effects of potential damage in accordance with the policy terms and the carrier’s regulations.
7. Packaging and goods restrictions
- Due to the nature of the assortment (perfumes containing flammable substances), we use reinforced packaging and protective filling in line with carrier guidelines.
- We reserve the right to split an order into multiple parcels or change the transport form (e.g. pallet) to ensure safe delivery.
8. Shipment receipt and transport damage
- Upon receipt, please assess the condition of the packaging. In case of damage, a damage report should be prepared with the courier and photo documentation taken.
- Please notify us of any damage immediately by e‑mail:
- Lack of a damage report may hinder or prevent pursuing claims with the carrier.
9. Partial order fulfillment
In the event of stock shortages or damage identified at the packing stage, we reserve the right to partially fulfill the order. We will inform you about unshipped items – the Customer may accept shipment of available items, wait for restocking or withdraw from the missing items (refund of overpayment).
10. Shipment tracking and contact
- After dispatch, we provide shipping information (e‑mail/B2B Panel). Where available, we provide a tracking link.
- For logistics‑related matters, please contact us at: kontakt@beautycareglobal.com.
11. Address change, failed delivery, logistics returns
- Changing the delivery address after dispatch may be impossible or result in additional costs (in accordance with carrier rules).
- In the case of failed delivery for reasons not attributable to the Seller (incorrect address, refusal of receipt, lack of contact), the cost of reshipment is borne by the Customer.
12. Transfer of risk and liability (B2B)
In a B2B relationship, the risk of accidental loss or damage to the Goods passes to the Customer upon handing the Goods over to the carrier. Shipment insurance does not waive this rule – it facilitates pursuing claims in accordance with carrier terms.
13. Additional provisions and exceptions
- Adding products to the cart does not reserve stock. After 1 day (24h), availability and price of items in the cart are not guaranteed.
- We reserve the right to amend these Delivery Terms, as well as the right to agree individual exceptions (e.g. different timelines, carrier, transport form) with the Customer.
- Matters not regulated herein are governed by the B2B Platform Terms and Conditions and Polish law.
14. Seller details and contact
Beauty Care Global Sp. z o.o.
ul. Annopol 4, HALA H, 03‑236 Warsaw
KRS: 0000685838, VAT ID (NIP): 5252716172, REGON: 367770653
E‑mail: kontakt@beautycareglobal.com
This document applies to deliveries performed within the B2B Platform b2b.beautycareglobal.com.